Direct Impact on the Library

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Direct Impact on the Library

Below are a few examples of the impact participation in LibQUAL+ 2006 has had on your library:





  • Computers - 2006 LibQUAL+ data indicated that the library fell below the minimum expectation in terms of adequate technology for student use.
    • Result - In 2007 nearly all of the librarys public workstations were upgraded and a broader range of software made available.
  • Library Website - 2006 LibQUAL+ data indicated that the library web site fell below the minimum acceptable level of expectation.
    • Result - The Western Libraries conducted usability studies of the library web pages which resulted in the current web page configuration which was launched in 2007
  • Library Hours - 2006 LibQUAL+ data indicated that students felt the hours that the library complex was open did not adequately meet the need of undergraduates.
    • Result - Haggard Hall hours extended to midnight 5 days per week and opening changed from 8am to 7:30am when classes are in session.
  • Grad Student Expectations -2006 LibQUAL+ data indicated graduate students, as a group, felt significantly underserved (support by librarian specialists) and under supported (resources needed unavailable).
    • Observation - Comparing data to peer libraries that participated in LibQUAL during the same period indicated grad students among our peers also feel libraries consistently fail to meet their high expectations. Data also indicated that WWU graduate students had levels of expectation that were much higher than graduate students at our peer institutions.
    • Result -Improved access to electronic journals. During Spring Quarter, 2009, The Libraries conducted a follow-up survey of currently enrolled graduate students finding overall satisfaction levels have improved.
  • Resource Expectations - 2006 LibQUAL data gathered from faculty and graduate students indicated the library fell short of their expectations for access to electronic resources and journals required for their work.
    • Observation - Again, comparative data from peer institutions and others indicates this is a common perception among peer library users as well. This wide spread problem makes it clear that up to date collection development policies, careful management of acquisitions monies based on current needs and expectations, as well as participation in regional consortia are important in factors in striving to meet user expectations.
    • Result - The Western Libraries actively participates in the development of Orbis-Cascade Alliance (Summit) policies & governance, initiatives. We are also involved in the revision of our local collection development policy and acquisitions funds management strategies so that both meet the current needs and strategic goals of the library and university.

See the Sharing the Results page for more information.