Requesting Library Materials for On-Site Pickup or Mail

About COVID-19

Requesting Library Materials for On-Site Pickup or Mail

Requesting & Borrowing Library Materials for On-Site Pickup or Mail

Western Washington University students, staff, and faculty may place online requests for items from Western Libraries and for items from Summit libraries. These items will later be available for curbside on-site pickup, or they can be mailed directly to you.

Music Library materials and Interlibrary Loan services for books and other physical items are not yet available. (For questions about access to materials in the Music Library, please contact Marian.Ritter@wwu.edu.)

Requests for materials must be submitted online via the OneSearch catalog on the Libraries’ website. Please use Firefox or Chrome browsers to sign in and place your request. Please note that the Orbis Cascade Alliance has re-instituted sharing materials on an opt-in basis as libraries are able to safely resume on-site services. At this time, not all Summit libraries have been able to rejoin, which means materials you may have requested through Summit in the past may not be currently available.

Also, due to health and safety requirements, including quarantining of materials receieved from other libraries, it will typically take 2 - 3 days to process requests for items from Western Libraries, and 10 - 14 days for Summit requests. Please allow for additional delivery time if requesting delivery via postal mail. Once your request is filled, we will send you an email letting you know that your item is ready for pickup or that it has been mailed.

Pickup Days / Hours:

  • Tuesday: 10am-Noon
  • Friday: 10am-Noon

How to Request Materials for On-Site Pickup

For items available at WWU, sign in (use Firefox or Chrome) and locate the item you would like to request in the OneSearch catalog. Click click “Request WWU copy” for materials from Western Libraries, and "Request through Summit" for materials available through Summit," and then select “Curbside Pickup” as your delivery method. You will receive an email notice when the requested material is ready for pickup.

Health and Safety Protocols:

Curbside services are completely “no contact,” meaning at no point will library staff physically interact with you. Only library personnel will be allowed to enter the library buildings, and all library buildings remain closed to the public.

Other Phase 2 steps we are taking for the safety of staff and patrons include:

  • Library staff will wear cloth face masks, and we require that you do so as well.
  • Library staff will wash and sanitize their hands before and after the handling of materials.
  • They will also wear masks during the processing of all materials for checkout.
  • All materials processing areas will be regularly disinfected.
  • Staff have completed safe work practice training

 

Picking up Your Requests (Tues. & Fri. 10am - noon)

Once you have received your email notification that your requested material is ready for pickup:

Map of On-site Pick-up Location

  • Please bring your own bag if picking up multiple items. Staff are not able to help bring materials to your vehicle.
  • Please park in one of the 4 parking spots reserved for curbside pickup, either in one of the two spots reserved for curbside pickup in 11G, (marked with sandwich boards that say "This space reserved for Western Libraries curbside pickup,”) or in one of the two 20 minute loading spaces available on High Street in front of the Wilson Library building, (see map here).
  • Call (360) 650-3084 to let the library staff know you have arrived (no texting).
  • Be prepared to let library staff know your name, W#, and the number of items expected for pickup. 
  • Once library staff confirm your items are available, they will check the materials out to you and place the items on the table under the Haggard/Wilson Skybridge. You will receive an email with your due dates listed.
  • Please stand on the designated marker and wait for library staff to place your materials on the table. Once the staff member has stepped back into the Haggard building, you may pick up your materials. 
  • In order to protect health and safety, no face-to-face conversations will be possible. If you have any questions about services or need to talk with someone about a physical accommodation,  please email library.circulation@wwu.edu or leave a voicemail at (360) 650-3084 outside of curbside pickup hours. If we cannot accommodate your request, we will mail the materials to your address.

How to Receive Items by Mail

If the curbside pickup option does not work for you, you may request that your items be mailed to you. To request items be mailed to you, sign in (use Firefox or Chrome) and once you have located in OneSearch the item you would like to request, click “Request WWU copy” for materials from Western Libraries, and "Request through Summit" for materials available through Summit. Select “Mail to address” as your delivery method and enter your mailing address. You will receive an email when your requested item has been sent. Items will typically be mailed each Wednesday.


Returning items

In order to ensure that those who are unable to return items due to COVID-19 do not accrue late fees, the due dates for materials currently checked out have been extended to January 8, 2021. If you are able to return materials before that date, the book return drop located outside beneath the skybridge that connects the Wilson and Haggard buildings is now open all hours. You may also return items by mail to:  Western Libraries / 516 High Street / Bellingham, WA 98225-9103.

To find out if there is an Orbis Cascade Alliance (Summit) library in your areas where you may be able to return materials, or if you have other questions about returning library materials, please email: library.circulation@wwu.edu.