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Update: Library Access & Services for Fall Quarter

Posted on: July 31, 2020

Topic(s): Updates, Resources

Update: Library Access & Services for Fall Quarter

--Last Updated 10/07/2020--

In light of recommendations from the CDC to limit the size of all social and public gatherings, along with Safe Start Washington and Safe Start Western guidelines, Western Libraries buildings are closed to the public through fall quarter and until further notice, but we remain open online.  Should we reach Phases 3 or 4 in the coming months, the Libraries will work with university leaders on the staff and patron health and safety requirements that must be in place before we can resume library services further. We will communicate new information as soon as it becomes available.

All current WWU students, faculty, and staff can place online requests for materials from Western Libraries, or for items from Summit libraries, and may choose either on-site pickup or mail delivery options. Western Libraries also offers 24/7 online access to online tutorials, e-books, articles and databases, and other video resources. All course reserve materials are electronic and available online. Course instructors, faculty members, or their representatives may submit course reserve requests for their classes, and students can access these resources via Canvas.

The Tutoring Center will provide tutoring support services online, including support for math and science GURs. During the Tutoring Center’s regular hours, students can connect with a peer advisor by clicking on the “Chat with the TC'' link, found on the left side of the Tutoring Center’s main page. Tutoring Center peer advisors are available to answer general questions, match students up with a tutor, or make referrals to other services. 

The Hacherl Research & Writing Studio offers students support in research, writing, and other related areas. Students can connect live to an online meeting, initiate a chat using “Ask us,” or submit a draft paper for email response. Chat is available in real-time online during open hours, and students can also text the Studio with questions to 360-797-5910. There are also many online guides and resources that cover all steps of the research & writing process.There are also Library Information Tutorials and resources about learning with archives and special collections materials which focus on: starting a research project, finding and evaluating sources (including local and unique materials), as well as drafting and revising your text.

To learn more about accessing library services, materials, and programs online, please check out the Library Resources for Teaching and Learning webpage.  You can also take a virtual tour of the library by clicking on this link.

We recognize how difficult and disruptive the COVID-19 pandemic and global response have been in people’s personal and professional lives. We appreciate your understanding as conditions rapidly change and we strive to deliver a wide range programs and services. As we struggle to adapt to the challenges of operating in an unpredictable environment, we are not always able to provide as much advance notice as we would like. We will continue to share new information via Western Today, on the Libraries’ website, and our social media channels.

We ask that students, their parents, staff, faculty, and others in the Western community reach out to us with any questions about access to specific resources, services, or materials. We will do everything possible to answer your questions and to find methods and resources to meet your needs. Please see the complete directory of library personnel for more detailed contact information, and do not hesitate to contact us with your questions or concerns. If you have general questions or are not sure who to contact, please email LibraryCommunications@wwu.edu.  



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Western Libraries Update - July 2020

Posted on: July 24, 2020

Topic(s): Updates, Resources

Western Libraries Update 

At this time, Western Libraries’ buildings remain closed to library patrons through the summer; however, the library continues to be open online.  As we look ahead to the upcoming academic year, it is too early to know precisely what fall quarter will look like in terms of opening up access to library buildings and spaces. 

We understand the frustrations this uncertainty may cause for those whose plans are  dependent on access to library buildings. Please know that we share these same frustrations and anxieties, and we want to do all we can to meet the needs of our students, faculty, and staff in a safe manner. 

At this time, Whatcom County is still in “Phase 2” of Washington State’s “Safe Start” plan. During Phase 2, libraries are not permitted to open their physical buildings to the public but can implement on-site pickup of materials if certain health and safety guidelines are met.  Beginning July 21, Western Libraries began offering online requesting of library materials, with on-site pick up and mail delivery options. This means Western students, staff, and faculty can now request, borrow, and pick up or receive by mail items from the Libraries’ collections. You can learn more about this service at Expanded Phase 2 Services - July 2020. Summit and ILL services are not yet available, but resume when it is possible to do so.

Western Libraries offers a wide range of online resources and services to support teaching and learning. For students, the Hacherl Research & Writing Studio is available online during posted hours of operation. You can connect live to an online meeting, initiate a chat using Ask Us, or send us a draft paper for email response. The Studio staff and librarians are available to answer any of your research and writing questions via chat. Additionally, our online Library Information Tutorials and learning with archives and special collections materials focus on starting a research project, finding and evaluating sources (including local and unique materials), as well as drafting and revising your text. These tutorials and other learning resources are available 24/7.

The Tutoring Center, which primarily supports math and science GURs, also provides online and appointment-based tutoring services. You can find out more about these services and see a full list of the classes supported by visiting the Tutoring Center’s website.

We are paying close attention to all of the health and safety guidance, state mandates, and university decision-making, as things change and new knowledge is shared. Should we reach Phase 3 or 4 in the coming months, the Libraries is working with university leaders in health and safety requirements that must be in place in order to resume library services further. We will communicate new information as soon as it becomes available.

We recognize how difficult and disruptive the COVID-19 pandemic and global response have been in people’s personal and professional lives. We appreciate your understanding as conditions rapidly change and Western Libraries reevaluates its ability to deliver a wide range  programs and services. As we struggle to adapt to the challenges of operating in an  unpredictable environment, we are not always able to provide as much advance notice as we would like. We will continue to share new information via Western Today, on the Libraries’ website, on our social media channels, and also with signage where appropriate.

We ask that students, parents, staff, faculty, and others from the Western community please reach out to us with any questions about access to specific resources, services, or materials at this time. We will do everything possible to find methods and resources to answer your questions and meet your needs, even if our library buildings remain closed. Please see the complete directory of library personnel for more detailed contact information, and do not hesitate to contact us with your questions or concerns. If you have general questions or are not sure who to contact, please email LibraryCommunications@wwu.edu



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Options for Borrowing Library Materials

Posted on: July 2, 2020

Topic(s): Updates, Resources

Borrowing Library Materials: Requesting, Pickup, & Mailing

Western Libraries has been working to ensure we can comply with the necessary requirements outlined by both the university and by the State of Washington in responding to the COVID-19 pandemic. During Phase 2 of the Governor’s “Safe Start” plan, libraries must remain closed to the public, but are allowed to provide limited access to materials when certain procedural and safety requirements are met. 

Requesting Materials

Western Washington University students, staff, and faculty may place online requests for items from Western Libraries or for items from the Summit libraries. These items will later be available for curbside on-site pickup, or they can be mailed directly to you.  Music Library materials and books or other physical items from interlibrary loan services are not yet available. (For questions about access to materials in the Music Library, please contact Marian.Ritter@wwu.edu.)

Requests for materials must be submitted online via the OneSearch catalog on the Libraries’ website. Please use Firefox or Chrome browsers to sign in and place your request.  Due to health and safety requirements, including quarantining of materials receieved from other libraries, it will typically take 2 - 3 days to process requests for items from Western Libraries, and 10 - 14 days for Summit requests. Please allow for additional delivery time if requesting delivery via postal mail. Once your request is filled, we will send you an email letting you know that your item is ready for pickup or that it has been mailed.

Picking Up Your Items

  • Currently, the only available dates and time for picking up materials will be on Tuesdays and Fridays from 10am to noon, and appointments are not necessary.
  • Pickup services are completely “no contact,” meaning we will not be able to have face-to-face conversations or physically interact with you. When picking up materials, please bring your own bag if you are picking up multiple items. Staff are unfortunately not able to help bring materials to your vehicle. 
  • Once you have received an email notification that your requested material is ready for pickup, please park in one of the 4 parking spots reserved for curbside pickup, either in one of the two spots in 11G, (marked with sandwich boards that say "This space reserved for Western Libraries curbside pickup,”) or in one of the two 20 minute loading spaces available on High Street in front of the Wilson Library building, (see map here).
  • After you have parked, please call (360) 650-3084 to let the library staff know you have arrived, (no texting), and library personnel will confirm over the phone your name, W#, and the number of items expected for pickup. Library personnel will check the materials out to you and then place them on the designated table located outside of the Haggard library entrance beneath the skybridge. Once library personnel have stepped back into the Haggard building, you may pick up your materials. 

Requesting Mailing of Items

If the curbside pickup option does not work for you, you may also request items be mailed to you. When requesting your materials online, select “Mail to address” as your delivery method and enter your mailing address. You will receive an email when your requested item is being sent. Items will be mailed each Thursday.

Due Dates and Returning Materials

In order to ensure that those who are unable to return items due to COVID-19 do not accrue late fees, the due dates for materials currently checked out have been extended to January 8, 2021. If you are able to return materials before that date, the book return drop located outside beneath the skybridge that connects the Wilson and Haggard buildings is now open all hours. You may also return items by mail to:  Western Libraries / 516 High Street / Bellingham, WA 98225-9103.

To find out if there is an Orbis Cascade Alliance (Summit) library in your areas where you may be able to return materials, or if you have other questions about returning library materials, please email: library.circulation@wwu.edu.  

Questions and Contact Information

If you have any questions about these services, or need to request an accommodation, please email library.circulation@wwu.edu, or leave a voicemail at (360) 650-3084 outside of curbside pickup hours. If we cannot accommodate your request, we will mail the materials to you.

For more information, please see: Requesting Materials for On-site Pickup and Mailing. Questions? Please email library.circulation@wwu.edu or call (360) 650-3084. (Please note, phone messages are checked several times per day. For faster responses, email is preferred.)



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Stories To Tell: Bi-weekly Interviews Series Begins Tuesday July 7th

Posted on: July 1, 2020

Topic(s):

Western Libraries Heritage Resources is delighted to partner with Dr. Dharitri Bhattacharjee and Western C.A.R.E.S. on an upcoming online interview series called Stories To Tell: A South Asian Perspective on COVID-19.  

About the Series

The pandemic has been an unprecedented period of trials and tribulations for many. However, we have also witnessed remarkable instances of connection, creativity, and solidarity in small and big communities, across local, national and global networks. Storytelling and oral histories can be empowering sources of hope and healing during our most agonizing times. Too often, endeavors to document these stories make invisible and render unheard the voice of the minority. Stories To Tell: A South Asian Perspective on COVID-19 is an ONLINE/LIVE bi-weekly interview series which hopes to be a starting point for gathering marginalized voices of people of South Asian heritage from different walks of life. We are living in a historic moment and Western CARES (Outreach and Continuing Education) and Western Libraries Heritage Resources would like to welcome, share and preserve a diversity of South Asian oral histories, mostly from the Pacific Northwest, in this month-long series. Dr. Dharitri Bhattacharjee (South Asian and Indian Ocean historian from Western’s History Department) will talk to students, small business owners, essential workers, community leaders, refugees, academics about their myriad responses to the pandemic.

In addition to capturing local and regional experiences relating to COVID-19, this will be a valuable project in its focus on South Asian voices and perspectives that are too frequently absent or underrepresented in archival collections. South Asians are an important minority community in the USA and they are more than celebrity comedians, CEOs of MNCs or cab drivers. This series will endeavor to capture the diversity in South Asian voices. The interview recordings will be archived by the Center for Pacific Northwest Studies (and the South Asian American Digital Archives (SAADA)) and made available to faculty, students and community members in support of research, teaching and learning at Western and beyond.

Join Us For The Interviews

This interview series is open and free to the public via the Zoom platform (registration is required via the Western C.A.R.E.S. website at: https://oce.wwu.edu/westerncares
Details: 2 -3 PM Pacific Standard Time on Tuesdays and Thursdays (July 7 through August 6). Interviews will last for 30 minutes followed by Q&A with the audience.

Interview Schedule

 

For more information, please contact Dr. Dharitri Bhattacharjee at: bhattad@wwu.edu
 



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Tutoring Center Summer Services & Hours

Posted on: June 26, 2020

Topic(s): Updates, Resources

Tutoring Center Summer Services & Hours

person studying in front of a laptopThe Tutoring Center continues to provide all of its tutoring support services online, including support to students for their math and science GURs. During the Tutoring Center’s regular hours this summer (Mon.-Thurs. 12pm - 2pm), students can connect with a peer advisor by clicking on the “Chat with the TC'' link, found on the left side of the Tutoring Center’s main page. Tutoring Center peer advisors are available to answer general questions, match a student up with a tutor, connect students with additional online resources, or make referrals to other services.

Peer advisors have been working to ensure that all of the resources that the Tutoring Center offers are available online, that procedures for connecting students with tutors are recorded and understood, and that students’ questions regarding this new service model are answered. Peer advisors can also assist with answering study skills questions, and students who want more in-depth study skills support will have the option of joining a Zoom room where they can utilize video, audio, white board, or screenshare options.

Additionally, students can access a PDF drop-in card, which provides a full list of tutoring-supported courses, on the Tutoring Center drop-in page.  Online study groups for specific courses are in the process of being scheduled, and more information about those groups can be found on the study group section of the Tutoring Center’s website, and will also be emailed directly to students enrolled in those particular courses.

The Tutoring Center is working hard to ensure students have access to the services they need, but they welcome feedback on how they can do even better.  While acknowledging there will be some new challenges, they are committed to ensuring that the Tutoring Center will continue to be an invaluable resource to students throughout summer quarter and beyond, and they invite you to reach out to them with any questions or comments you may have. For more information about what the Tutoring Center offers, or to chat with a staff member, visit the Tutoring Center website.



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