Options for Borrowing Library Materials

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Posted on: Thursday, July 2, 2020 - 1:10pm

Borrowing Library Materials: Requesting, Pickup, & Mailing

Western Libraries has been working to ensure we can comply with the necessary requirements outlined by both the university and by the State of Washington in responding to the COVID-19 pandemic. During Phase 2 of the Governor’s “Safe Start” plan, libraries must remain closed to the public, but are allowed to provide limited access to materials when certain procedural and safety requirements are met. 

Requesting Materials

Western Washington University students, staff, and faculty may place online requests for items from Western Libraries or for items from the Summit libraries. These items will later be available for curbside on-site pickup, or they can be mailed directly to you.  Music Library materials and books or other physical items from interlibrary loan services are not yet available. (For questions about access to materials in the Music Library, please contact Marian.Ritter@wwu.edu.)

Requests for materials must be submitted online via the OneSearch catalog on the Libraries’ website. Please use Firefox or Chrome browsers to sign in and place your request.  Due to health and safety requirements, including quarantining of materials receieved from other libraries, it will typically take 2 - 3 days to process requests for items from Western Libraries, and 10 - 14 days for Summit requests. Please allow for additional delivery time if requesting delivery via postal mail. Once your request is filled, we will send you an email letting you know that your item is ready for pickup or that it has been mailed.

Picking Up Your Items

  • Currently, the only available dates and time for picking up materials will be on Tuesdays and Fridays from 10am to noon, and appointments are not necessary.
  • Pickup services are completely “no contact,” meaning we will not be able to have face-to-face conversations or physically interact with you. When picking up materials, please bring your own bag if you are picking up multiple items. Staff are unfortunately not able to help bring materials to your vehicle. 
  • Once you have received an email notification that your requested material is ready for pickup, please park in one of the 4 parking spots reserved for curbside pickup, either in one of the two spots in 11G, (marked with sandwich boards that say "This space reserved for Western Libraries curbside pickup,”) or in one of the two 20 minute loading spaces available on High Street in front of the Wilson Library building, (see map here).
  • After you have parked, please call (360) 650-3084 to let the library staff know you have arrived, (no texting), and library personnel will confirm over the phone your name, W#, and the number of items expected for pickup. Library personnel will check the materials out to you and then place them on the designated table located outside of the Haggard library entrance beneath the skybridge. Once library personnel have stepped back into the Haggard building, you may pick up your materials. 

Requesting Mailing of Items

If the curbside pickup option does not work for you, you may also request items be mailed to you. When requesting your materials online, select “Mail to address” as your delivery method and enter your mailing address. You will receive an email when your requested item is being sent. Items will be mailed each Thursday.

Due Dates and Returning Materials

In order to ensure that those who are unable to return items due to COVID-19 do not accrue late fees, the due dates for materials currently checked out have been extended to January 8, 2021. If you are able to return materials before that date, the book return drop located outside beneath the skybridge that connects the Wilson and Haggard buildings is now open all hours. You may also return items by mail to:  Western Libraries / 516 High Street / Bellingham, WA 98225-9103.

To find out if there is an Orbis Cascade Alliance (Summit) library in your areas where you may be able to return materials, or if you have other questions about returning library materials, please email: library.circulation@wwu.edu.  

Questions and Contact Information

If you have any questions about these services, or need to request an accommodation, please email library.circulation@wwu.edu, or leave a voicemail at (360) 650-3084 outside of curbside pickup hours. If we cannot accommodate your request, we will mail the materials to you.

For more information, please see: Requesting Materials for On-site Pickup and Mailing. Questions? Please email library.circulation@wwu.edu or call (360) 650-3084. (Please note, phone messages are checked several times per day. For faster responses, email is preferred.)